If our products don’t meet your expectation, we will return the money in accordance to the terms and conditions below:
You need to return the product back to us for checking purposes.
Item may only be changed with the same item or refund with the price of the item as per invoice.
Please provide the receipt of the shipping cost and it will be refunded along with the new product changed. If after thorough investigation and we found out it was buyer’s fault, then buyer shall bear the shipping cost.
If there is any damage on the product, please return to us within 5 working days after the item is received (Please keep the receipt for reference).
Return or refund of product only valid within 5 working days. Please notify us at out contact page (https://herlysa.com/contact-us) if you require extended days to process the item return.
You need to provide your information and proof of purchase as stated below:
Full name
Telephone number
Purchase number
Product name
Reason of returning the product.
Please return the item to the stated address below:
LOT 17-1, JALAN PP IXORA 3, PUSAT PERNIAGAAN IXORA, 70450, SENAWANG, NEGERI SEMBILAN
Item investigation will take place within 3 working days of us receiving the item. Refund will be made within 2 working days due to bank payment process.
